Blogs

Fake Reviews Are Destroying the Trust in the Digital Retail Ecosystem

In 2019, 50% of consumers agreed that they always relied on reviews and ratings before making a final buying decision. According to a report, 48% of Indians bought products under the fashion category after reading ratings and reviews. Our research reveals that the proportion of fake reviews on popular e-commerce websites is ‘one-third’ of the total volume of reviews. Misleading and fake reviews violate consumers’ rights under the Consumer Protection Act 2019, which states that consumers have the right to be informed about the price, purity, quality, potency, quantity, or standard of goods or services. Another source revealed that Amazon has more than 1.8 million unverified reviews, with a five-star rating for 99.6 percent of them. Therefore, nearly all brands on the eCommerce marketplace have a higher reliance on unverified reviews and mislead the consumer towards the brand. Reviews have the ability to drastically impact the Search Engine Optimization (SEO) results, which inevitably skews the discoverability of the product on eCommerce search engines. Zero negative reviews means that the brand has achieved eutopia and no longer faces problems from its consumers, which is impossible to achieve. But that is just one part of the story. The impact of fake positive reviews also impacts the discoverability of products on e-commerce platforms. In fact, product listings with higher (fake) positive reviews often become more discoverable to consumers on ecommerce searches, which is a problem eCommerce marketplaces have failed to resolve. Another prerogative of fake reviews is that people making buying decisions feel that the feedback is biased. According to Statista, 38% of consumers felt that the products have a positive bias on eCommerce platforms. It was also the biggest proportion of buyers evaluated before the 2019 pre-festive season in India. A mixture of positive and negative reviews is often found on genuine product listings. Negative reviews are as important as positive reviews, as they display brand authenticity, revoke bias, and help consumers make sound decisions after weighing the cons with the pros of the products on e-commerce platforms. According to a source, 14.6% of global consumers read more than ten reviews before making a final buying decision. The penetration of fake reviews into the digital retail ecosystem not only violates the customer’s informed decision-making right under the EU’s unfair commercial practice directive but also, impacts their final purchase decision. In India, as well, the government is set to bring in a strong framework that will ensure a detailed examination of reviews and ratings to keep the consumers safe. After scanning 223 eCommerce websites, the government body could not predict the authenticity of R&R of 144 websites. The dilemma lies in not being able to predict/reveal whether legitimate consumers are the contributors to R&R. The state of ratings and reviews is also becoming perplexed with the intervention of influencers. Brands ask for video and written reviews from influencers on e-commerce marketplaces in exchange for their product, which further pollutes the credibility of R&R in general. The brand/sellers have gone a step ahead by compensating people with $5-$10 commission, reimbursing product purchase costs, fees, and taxes for an authentic five-star review. According to a report, Facebook groups have become a prominent source for recruiting people to submit fake reviews. It resulted in an average 12.5% increase in sales. How Can Brands Spot Fake Reviews? Today, monitoring and reporting false feedback on product listings is possible through the following methods: Evaluate the User Profile: False reviewers often tend to copy-paste their feedback for multiple product variants. Therefore, evaluating the user profile helps to find similar reviews and ratings in favor or against specific brands. Sight Repetitive Mention of the Brand Name: Another red flag to spot fake reviewers is examining whether the feedback mentions the brand name multiple times. In most instances, the reviewer either appreciates or diminishes the brand reputation by targeting the ‘brand name.’ Such reviews may not offer a true experience and could have been falsely created. Service Providers: Unfortunately, companies are providing fake review services that are operating openly. Brands use their services to create negative reviews for competition and positive reviews for their products. This defeats the purpose of maintaining the much-required trust and transparency in digital retail. Ideally, the government should clamp them down. Behavior Analysis: Marketplaces like Amazon, Flipkart, and others often have two forms of reviewers, namely, verified and unverified. Generally, fake reviews are usually associated with unverified profiles. Their behavior would reveal that they visit a product page and leave instantly after submitting their feedback. They could also leave multiple reviews in different time frames using multiple unverified profiles. Conclusion Today, the government understands the impact of fake reviews on online shoppers and e-commerce platforms. Their sheer step into the forefront for vetting the authenticity of the reviews and ratings is a clear sign of making drastic changes in the digital retail ecosystem in this regard. Eliminating companies offering fake review services or eliminating paid reviewers may be a stepping stone, but the real change will happen when brands understand the importance of unbiased reviews by genuine reviewers or people with verified profiles. Ecommerce Analytics, a.k.a. mScanIt, powered by mFilterIt, has become a credible solution for global businesses that want insights at variant, category, platform, and other levels. To know more, get in touch with our experts today!

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Brand Suitability

Brand Suitability: How to Set Your Standards?

Nearly 90% of consumers believe that ensuring ads don’t appear next to unsuitable content is a “brand responsibility.” Brands create their identity in the market and in customers’ minds through marketing and advertising efforts. However, their brand identities are put at stake whenever their digital assets appear next to unsavory content. The rise of unsafe digital environments, ad fraud, and evolving methods of cybercrime constantly fuel this relentlessly growing fire, always keeping the brands on their toes. Defining parameters for safeguarding the personality, i.e., incorporating brand suitability, has become paramount. Brand suitability is an extension of brand safety, as it avoids serving ads next to bad content. Deciding the relevant ad placements offers many advantages to the brand, e.g., better engagements, revenue, affiliate associations, etc. According to the IAB report, new brands have witnessed a 44% increase in ad engagement due to ad relevancy with the content. Incorporating brand suitability certainly helps to enhance user experience, and ROAS (Return on Advertising Spends), and drive positive associations with customers, reputable affiliates, and potential investors. The following steps can help your organization to set brand suitability standards: 3 Steps to Set Your Brand Suitability Standards Step 1: Create a Whitelist Selecting the content suitable for the ad placements requires figuring out the most suitable domains/URLs. At this point, many brands don’t want to appear next to Ukraine war news, as it could drive unwanted traffic, deplete the advertising budget quicker than their estimated time and deliver results lower than expectations. Making a content/context whitelist is one way of dealing with unwanted traffic on your ads. Brand suitability also includes defining the best context/content placements for boosting the ad relevancy, engagement with the customer, targeting the correct audience, etc. The affirmation of knowing that the ad is appearing in suitable environments and has high relevancy offers relief. But recently, we also uncovered that websites are often miscategorized. For example, Vogue is considered an adult website. Creating content/context whitelists for the ads is challenging, and comes with a few drawbacks, such as limited reach, but it can increase the ad relevancy and prevent unsavory content next to the ads. Simultaneously, selecting a whitelisting would drain the advertising spend faster than campaigns without them, but what feature doesn’t come with drawbacks? Step 2: Define the Exact Content Segments The need to blocklist irrelevant content/context ad placements has already been established. By doing so, you would increase target reach, drive conversions, and increase revenue or ROAS. Moreover, contextual targeting of products/services aligned with the brand personality helps brands to reach a niche audience, instead of targeting the general population or wider nest of the category, a majority of which is not interested in the ad or just wants to research/explore it. For example, your brand has recently launched a sedan car model and wants to increase sales. Brand suitability would ensure that the ads reach the relevant audience, boost brand awareness, and increase calls/queries related to the model by selecting the correct category niche and selecting a potential allowlist/whitelist. Step 3: Validate Vendor Sources Knowing the REAL sources of a publisher’s traffic is essential for many reasons. Primarily, your ad and competitor’s ads could get placed next to the same content. So, the reachability could get substantially hampered. But, even if that doesn’t matter, the “type of content” or the “content piece” should certainly matter, as irrelevant content can diminish ad campaign results and brand reputation. But, validating the vendor sources doesn’t come as easy. Brands need to constantly monitor the placement of their ads on apps and websites, especially if they are using pre- and post-bid programmatic advertising platforms. Continuously updating the whitelist and blocklist of URLs would enhance ad relevancy and reach the target audience. mFilterIt’s Brand Hygiene protection can offer this solution to brands and even trigger alerts whenever the ads appear on URLs not selected by the brand. This would keep the vendors or affiliates in check and enable the brand to avoid damage to its ROAS as well as its brand reputation. One Solution to Meet the Ad Placement Needs of Your Brand mFilterIt’s Brand Hygiene Protection covers all areas of brand, safety, brand infringement, and suitability, offering wholesome measures and results for dealing with misplaced ads, affiliate malpractices, etc. The solution defines the optimal placement sources after analyzing the platforms and content pieces, without the influence of domain/URL miscategorization. Our contextual analysis enables us to avoid misplacements that harm the brand’s character. Moreover, the solution works after the brand defines the personality and uses GARM standards. Brands can achieve higher relevance, revenue, and target audience by implementing mFilterIt’s Brand Hygiene Protection. The solution helps to keep ads away from unsafe environments, fraud affiliates, and untrustworthy publishers. Get in touch to learn more about the Brand Suitability.

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Ad Fraud Detection

Domain Spoofing Not Just Impact Advertisers, But Also Publishers. Know-How?

Imagine someone impersonating you and stealing all your money. In the digital advertising ecosystem, fraudsters are sitting behind the cloak to do the same with your ad spending with domain spoofing. It is one of the common forms of scams committed by fraudsters. However, it not only manipulates your digital ad campaign data and drains an advertiser’s ad budget. It also leaves a deep impact on the reputation and revenue of a publisher. If you don’t want to be in this stage, learn how domain spoofing may impact your brand and what the are possibilities to curb it. What is Domain Spoofing? This is a type of phishing scam where a fraud publisher disguises itself as a premium publisher in a programmatic marketplace. By spoofing a premium publisher, the ad impressions generated are more valuable and the demand is also high. On one hand, the advertiser is under the impression that their ads are shown on premium websites. However, the advertiser’s ads are shown on low-quality websites for the bots. Usually, the fraudsters create a domain that closely resembles the URL of a genuine publisher. They not only create fake domains but also make a duplicate copy of a website’s content. Impact of Domain Spoofing Domain spoofing heavily impacts both advertisers and publishers. Not just monetarily, but it also has many other long-term consequences. On Advertisers Invalid Traffic: When the advertiser’s ad is shown on illegitimate and spoofed websites, they attract invalid traffic coming to these websites. This not only leads to wastage of ad spending but also impacts the campaign’s SEO. Damaged Reputation: Brand reputation is one of the most valuable assets for any company. In the case of domain spoofing, the customers are often unaware of the counterfeit products being sold by fraudulent websites. And when the quality deters which happens quite often in the case of fake products, the customers often blame the original brand. They lose their trust in the brand and often write bad reviews online which directly impacts the brand’s reputation. Not just this, counterfeit products can also impact the health and safety of the end consumers. This can be especially dangerous in the case of FMCG and Beauty products. As the product and packaging are identical, the consumer may not be able to differentiate. And if in any case, the products can cause any skin infection or other health problems it can be havoc and can cause serious repercussions on the brand’s reputation. On Publishers Loss of Revenue: Due to domain spoofing, the publishers lose the revenue coming from ads as the website running on the programmatic platforms is not theirs. Stolen Identity: Not just the revenue, domain spoofing also impacts the brand reputation of the publisher. Like identity fraud, the spoofed domain of a publisher must face the consequences of brand safety and unexpected abysmal conversion rates of the fraudulent sites that are using its name. High chances of getting blacklisted/blocked: As the buyers are not able to analyze the RTB data, they inadvertently block the high-quality publishers seeing their domains flagged due to brand safety or illegal content. Due to domain masking, the reputation of the publisher and their credit score is impacted which further impacts the revenue. How does Ads.txt help to reduce Domain Spoofing by up to 10%? In 2017, IAB introduced ads.txt to bring a certain level of transparency to the programmatic advertising ecosystem. It is a simple text file that publishers insert into their root domains. With Ads.txt, the publishers can inform the companies that they are authorized to sell their ad inventory. Every publisher’s ads.txt file works like a public ledger that buyers can use to cross-reference and ensure that the inventory they are investing will redirect to the claimed domain. Though the websites with Ads.txt have a low rate of IVT (Invalid traffic), they are not 100% fraud-free. How Fraudsters Manipulate the Ads.txt? Blank Ads.txt Files: When the ad exchanges declared that they would not allow any websites without Ads.txt files to continue selling, the fraudsters found a different route. To crack this, they started adding fake or blank ads.txt files to their domains to continue making money. They were able to do this because the exchanges only focused on checking the existence of ads.txt files on the domains and not the actual content of the ads.txt file. Ads.txt Files with Errors: It is not possible to make errors in the Ads.txt file unintentionally. These are deliberate acts committed by fraudsters. For instance, publisher “A” works with deceitful “supply-side platforms” (SSP) to sell ad inventory using the same seller ID that is used by other mainstream sites to sell from the same SSP. This very easily launders the impressions because the ad exchange cannot see “Publisher A” making any payment to the SSP. Ads.txt Syndication: This one is the latest in the list where fraudsters rent an ads.txt file from an established seller. In this case, the fraudulent sites make a deal with the owner of the vetted ads.txt. file to run inventory through them. These sellers even take payment from the ad exchanges. And on the other hand, they make under-the-table payments to the sub-sites that don’t have their seller IDs. This way, the sub-sites never show up as paid for the ad exchange because they have never paid to these Seller IDs of strange sites. The only thing the ad exchanges see is the increase in volume which comes through the suppliers who have been in business with them for years. How Does mFilterIt Protect Your Brand from Domain Spoofing? Our Ad Traffic Validation suite can ensure that your digital ad campaigns don’t have to become a victim of domain spoofing in the future. We at mFilterIt use the capabilities of AI, ML, and Data Science to detect spoofed domains by reviewing your webpage. Once detected, for prevention, we ensure to blacklist these domains to avoid further ad spending on irrelevant traffic and protect your digital ad campaigns. Conclusion Along with the rise of digital advertising, fraudsters are also becoming smart to

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Bots

Bots Are Evolving with Time. Is Your Brand Ready to Combat?

According to Statista, in 2021 the number of mobile users has increased to 7.1 billion and it’s estimated to reach 7.26 billion by the end of 2022. With the growing numbers of mobile users, fraudsters are also evolving their bot attacks on mobile apps.   Bot traffic is non-human automated traffic that visits a website and mobile app. While there are good bots like search engines and AI-based assistants that are required to make the work smoother. However, there is also a wide range of bad bots that are malicious and are used to commit frauds like data scraping and account takeover.   With time, there has been an evolution in bots and fraudsters are making sure that they cannot be detected easily. In this blog, we are covering the signs to detect bot traffic on apps and what are the new trends observed in bot activity.   Global share of human and bot web traffic 2020, by industry – Statista Basic vs Sophisticated BOTs The first generation of malicious bots operated according to quite evident strategic rules. The basic bot traffic used to come from sources like data centers and IP addresses that behaved predictably. For instance, a basic bot performs an app install innumerable times using one IP address for a consistent duration. In simple terms, their actions were not like humans, and it was easy to predict once the bot pattern was identified.   However, in the last few years, cybercriminals have developed and created more sophisticated programs of bots. The sophisticated bots can replicate human activity and compromise the walls of safety on the internet. To make the bot activity look human-like, the cybercriminals use different residential IPs instead of single data centers.   This is an example of a sophisticated bot pattern. In this graph, there are multiple abnormal data patterns detected. About the above graph – In the case of A, there is a sudden spike in the percentage of installs, and then it disappears. Later in the case of B, there is a constant peak for a while which disappears in a few seconds. In the case of C, there is a regular peak for a continuous window. Signs to Identify Bot Traffic 1. Compare Conversion make & model Bot activity can be detected in installs by observing the incorrect conversion make and model. In the below example, there is a discrepancy in the devices from where the conversion is made and the actual model. As visible in the data, it is possible to indicate fake devices with conversion make & model. 2. High Volume of Installs Normal traffic is spread over, which means that the conversion time is not normally in the publisher’s control. However, in the case of bot traffic, the click-to-install rate is very high and quite streamlined. Below is an example of the high volume of installs due to bots:   Publisher M – Click to Install Trend 3. Detecting Old Android Versions In major cases, the malicious bots are found running heavily on old OS versions which are normally very small in percentage distribution.     Publisher M – OS concentration   Emerging Trends Captured in Bot Traffic 1. Abnormal is the new Normal According to the observation, almost all publishers generate on average 70% of installs within the first 2 minutes.     2. No Traffic is 100% Clean Traffic Since OEM inventory is blindly whitelisted by the attribution platform, the advertisers also end up paying for fraudulent traffic for OEM.     3. Similar Bots Across Multiple Domains Identical traffic patterns were observed for various clients for different domains from one source indicating BOT-generated traffic.     How mFilterIt Detects Bot Traffic Every day new bots are emerging and MMPs are not able to differentiate between clean traffic and sophisticated bot traffic. In this case, partnering with an app fraud detection and prevention solution like mFilterIt can protect your ad campaigns from bot traffic.   Our Ad Traffic Validation suite ensures to evaluation of the bot traffic based on different parameters. When analyzing the installation source, we have observed downloads from devices with older Android versions, a high volume of installs at small intervals, a discrepancy in the devices from where conversion is made, and the device model.   The different bot patterns were detected by us, and appropriate measures were taken to ensure clean traffic for the brands and save their money from getting wasted in invalid traffic.   Conclusion As advertisers are increasing their digital spending, fraudsters are also evolving with new types of ad fraud techniques to scam the brands. Fraudsters are using sophisticated bots to pass through the ad fraud detection systems in apps. Therefore, a full-funnel ad fraud detection and prevention solution like mFilterit is required to detect data anomalies and eradicate them at the earliest stage. Eliminating bot traffic will protect your app campaigns and help you focus on reaching a relevant set of audiences without wasting any ad spend. Get in touch to learn more about the bot traffic.

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E-Commerce Platforms

How Can Analytics Detect Counterfeits on E-Commerce Platforms?

Counterfeit is a serious issue for brands for many reasons; however, ‘bad reputation’ ranks at the top of the list. Why? A consumer places trust in the brand to receive products described and shown in the ecommerce stores. However, when the customer receives a duplicate or counterfeit product, the brand ‘trust’ is lost forever. Also, fraudulent product sellers target brands that have built their market reputation over time, and such consumer grievances create long-lasting bad publicity. Brands would try to recover their trust and the lost consumer base due to this issue; however, the customer would remain unsure of the brand/product and may not even engage even after rigorous marketing and advertising efforts. In 2020, counterfeit goods caused a loss of 26.3, 10.3, and 4.7 billion euros for the clothing, pharmaceutical, and cosmetics & personal care industries. Besides the loss of sales, counterfeit product sellers could engage in MAP violations, further damaging the brand’s reputation, creating legal issues, and hampering price perception. Knock-offs could also cause health issues, and customers often complain, blame, or sue the brand for their problems, which could further escalate legal problems. Given these facts, brands need a solution to detect counterfeit or fake product sellers across e-commerce platforms like Amazon, Big Basket, BlinkIt, Snapdeal, etc., in real time. eCom Competitive Analytics offers data supported with snapshots of counterfeit products for countering and diminishing consumer problems. Let’s find out how. How Does mScanIt Resolve the Counterfeit Product Distress of the Brands? Tracing Online Seller Activities in Real-Time Reputable brands often enlist the approved sellers on their websites, make mentions on e-commerce platforms, take measures to avoid fakes in their packages, etc. For example, MuscleBlaze Whey Protein comes with authorized seller mentions on their product pages across Amazon, Healthkart, Healthgenie, and other supplement e-commerce stores. Their genuine products also consist of packaging with QR scans through their app, ensuring trust in the brand. However, many reputable e-commerce platforms don’t have a real-time monitoring system for detecting approved third and first-party sellers. mScanIt offers the capability of sighting all types of sellers across e-commerce platforms and gives a chance to brands to revoke unapproved or counterfeit sellers through deep-diving results. Tracking Reviews and Ratings The biggest solutions for detecting counterfeit or fake product sellers on e-commerce platforms are reviews and ratings. Monitoring mScanIt’s word clouds of your brand, which includes the commonly used words/phrases such as fake, duplicate, copy, etc., by users, can help to sight counterfeit or unauthorized sellers. A sudden upsurge in the negative sentiment intensity also becomes a reason to check out the reviews and ratings and the associated negative or neutral word clouds. mScanIt deciphers all forms of sentiment intensity and helps brands set alerts in case of sudden spikes so that the brand can take action in real time. Moreover, the solution detects all types of listings across e-commerce platforms for the said products so that brands can easily see the products sold by authorized and unauthorized e-commerce sellers. Reviewing MAP Violations Counterfeit product sellers often don’t worry about the lowest price of their product on e-commerce platforms, as they might not even deliver it. Also, if they deliver the product, it would be fake, likely costing less than the original manufacturer’s cost. As a result, they often engage in MAP violations. mScanIt offers relief to brands for tracking their MAP violations across e-commerce platforms. Upon deep-diving, brands can review screenshots of the products, e-commerce marketplaces, and types of products sold at an undervalued price. Keeping an Eye on Discounting Analysis As stated earlier, counterfeit product sellers often tend to sell products at lower than the market value. Their offers, discounts, cashback, and other promotions can cause MAP violations and require continuous monitoring. mScanIt’s discounting analysis tracks seller-wise discounts across e-commerce platforms and enables brands to review the highest discounting percentages. Discounting analysis through mScanIt is another solution for finding sellers exceeding the maximum promotional percentages and taking action against them. Simultaneously, the solutions help brands to know the maximum discount competitors are offering for similar product listings com platform-wise and get a summary of the average discount. Bottom Line Not resolving counterfeit product problems on e-commerce platforms is no longer an option for brands, as it has long-lasting and damaging repercussions. Brands need eCom Competitive Analytics, a.k.a. mScanIt, to fight the war against fake or duplicate products every day. Today, mScanIt has become a necessity for brands that want to keep their market reputation intact, enhance their sales/revenue, and track the online activity of sellers/re-sellers while managing their marketing efforts. Connect with us through direct messages, comments, or filling out the contact page form to learn the advantages of mScanIt for your brand. Subscribe to our blog to learn why counterfeits are an e-commerce and brand infringement issue and more.

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D2C Issues

How is Analytics Solving D2C Issues?

The needs of consumers dynamically change time and again. D2C (Direct-to-Consumer) e-commerce has become a blessing in disguise for matching the needs of the growing number of online shoppers. According to a report, 85% of global customers shopped online in 2020, and Amazon was the favorite e-com store for most buyers. Besides Amazon, D2C brands use marketplaces like Flipkart, Big Basket, Etsy, eBay, etc., to diversify their customer portfolio and gather more buyer personas. DTC models offer the advantage of eliminating the middleman, direct connection with the customer base, and offering a lower cost of products to the buyers. Moreover, the brand handles the entire customer experience instead of the retailer or a third-party seller. Personalization, authenticity, smooth shopping experience, etc., make D2C e-commerce appealing to Gen Z and millennials; however, a large proportion of them still like to know about previous customer experiences through reviews & ratings. While deep-diving into R&R gives a perspective to DTC brands; measuring other analytics is also important to get a wider idea of the customer’s needs and decisions influencing the buying decisions. Problems Commonly Faced by D2C E-Commerce Brands Enhancing Customer Journey Orders can go through the roof, especially if D2C e-commerce runs an ad campaign on the online marketplace. Sponsored ads have been one of the biggest sources of higher conversion rates for most brands. However, a long line of customers may also resonate with the ads seen on social media handles and connect with brands advertising on Amazon, Big Basket, Flipkart, etc., and other marketplaces. The connectivity builds trust in the customers’ minds and makes the brand more approachable. However, customer journeys are made nowadays through unboxing or product videos, informative pictures, A+ content, detailed descriptions, titles, etc., which are part of the perfect page analysis. Brands can also derive buyer personas at pin code, product price, stock availability, recommendations, etc. Brands want to build a frictionless journey that enhances the conversion rate and diminishes the cart abandonment rate at all costs. Decoding Data-Based Decisions Customer buying journeys vary across e-commerce platforms. Therefore, analyzing data across online shopping stores has become a priority. Sellers or brands often try to decode the data through the analytics provided by the platform. They often evaluate factors like stock availability, the share of visibility, share-of-shelf, etc., at the deepest level, leaving out a vast majority of the potential customer base. Moreover, the data given by the e-commerce platform may not deliver actionable insights and doesn’t offer a comparative view on a real-time daily, weekly, or monthly basis. Generating actions through insights is left in the hands of the internal team recruited by the brand. Knowing the data is not optional because customers want to connect with the products they bring home. Therefore, enriching the data has become necessary, and brands lack the necessary solution for analyzing the information, which could probably enhance their loyal customer base. Grasping the Ongoing (Invisible) Trends Market and social media trends often influence e-commerce brands. While hygiene was a priority for nearly all brands during the COVID-19 scare, safe delivery was an approach used by others. D2C brands have been shaped to tune into the customer’s needs. For example, watch brands like Fasttrack, Armani, etc., have been focusing on a smartwatch. Meanwhile, smartphone brands like Realme have entered the smartwatch market, too, giving tough competition to their rivals. A while ago, consumers started purchasing cosmetics certified/approved by dermatologists (and it remains ongoing for some niche products). According to a source, people also demand cruelty-free & vegan products derived from caffeine, tea-tree oil, or argan oil. Did you know that established D2C e-commerce brands would drive vast sales compared to native brands? Identifying hidden trends in e-commerce through analytics is challenging; however, it can build roots and scale businesses. While the visibility of such trends remains debatable on social media, the forecasted or foreseeable demand across pin code, variant, and other levels remains unknown. Therefore, brands constantly face problems identifying their customer’s needs and managing availability accordingly. How Does eCom Competitive Analytics Cure Major D2C Problems? Enables Brands to Make Informed Decisions in Real-Time Reviewing analytics at pin code, location, variant, sub-category, platform, and other levels through eCom Competitive Analytics gives a bigger perspective to brands. The distillation of share-of-shelf, keywords search results, the share of visibility, etc., while comparing with competitor information gives more valuable information to brands and signifies their standing on the e-commerce marketplaces and among their rivals. Deciphering this data in real-time provides knowledge of the hidden demand, growth opportunities, favored/unfavored listings, etc. For example, if Brand A has a higher score in the product description, and the information is compared with the Q&A and R&R sections, your brand can reveal whether the customer problems are being addressed. Curates Information for Enhancing the Consumer Journey Wouldn’t you want to know the cost of products similar to your listings in real-time? eCom Competitive Analytics gives you this picture at platform, variant, category, sub-category, and other levels. Therefore, brands can find the factors that make their competitors more favorable than them. For example, if the perfect page analysis of your competitor is 100%, it means that it meets the average review, title, product description, and other criteria that influence buying decisions. Similarly, pricing comparison reveals the average cost of similar products, making rivals favorable and enabling brands to avoid MAP violations. Likewise, if a competitor uses your brand keyword, keyword search analytics would depict the picture and the share-of-shelf under discoverability. If your brand has a lower SOS, it could report the same to the e-commerce platform and resolve the issue. Identifies Problems Every Day Out-of-stock is visible on most seller dashboards, however, are competitors keeping stocks available for the same product isn’t. Moreover, you could view the stockouts of your competitors on a daily, weekly, and monthly basis through eCom Competitive Analytics. Downloading such reports can give an idea of the average sales, stock requirements, etc. But, eCom Competitive Analytics also shows the most commonly used words for a product listing across e-commerce platforms. It means you can come

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eCom Competitive Intelligence

How Can eCom Competitive Intelligence Help You to Create Great Product Descriptions?

eCommerce platforms like Amazon, Big Basket, BlinkIt, etc., open doors to new brands, competitive pricing, product variants, etc. The factors influencing consumers buying decisions also extend to user-generated content such as Q&As, reviews & ratings, product descriptions, informative & comparative tables, videos & photos, delivery details, etc. According to a Statista report, 22% of online shoppers make buying decisions based on accurate and informative product descriptions. Similarly, other factors have a high or low effect on the buyers’ purchasing decisions. Most businesses create detailed descriptions of their listings on eCom marketplaces based on their product knowledge and could also involve SEO. However, do they review their content score? Do they analyze their perfect page summary? Do they know the detailed score of the distinct aspects on a product page of their competitors? Most likely, the marketers and business heads would answer No. Knowing the product page summary and the content score of your competition and reviewing the pages with the highest score can offer many details. For example, your brand could learn the SEO strategy, commonly optimized keywords, content structure, keyword placement, etc., of the competition. Such information can help your brand improve your listing pages and optimize the content. But, this is just one aspect of it. It can help review the A+, image, and video content, which will likely enhance discoverability on e-commerce marketplaces and increase click-through rate (CTR), likely boosting conversions. What is a Product Description and Why is it So Important? A product description explains “What is the product and its uses? Thats it! But stating more about the listing like a robot or using unfriendly words could make the description uninteresting and drive away users to easy-to-understand or similar relatable products. However, most marketers should realize that the title, price, image, and delivery visible on the product searches have already made the user interested in the product. Also, the informative table is self-explanatory when it comes to features. Still, the user is likely to view the description visible next to the product images or videos of the listing before scrolling down through the A+ content and then visiting the informative and comparative tables. Therefore, it is important to make the product description as compelling as the information on the product search result listings. The question is – How? How Can eCom Marketers Create Great Product Descriptions? We have already established that eCom Competitive Analytics offers insights into the competitors’ content strategies on e-commerce marketplaces. Such insights can help brands curate great product descriptions, as the solution can help recognize customer needs, competitor strengths, ongoing SEO practices, etc. Insights derived through eCom Competitive Intelligence can help in this matter in the following ways: Identify and Implement Informative Words: Most e-commerce marketplaces have approximately 200 words for product descriptions. The consumer is looking for information before checking out reviews & ratings, and Q&As. Knowing the highest content score for the description and checking out the competition with the top results could give a clear picture of the user-friendly information structure, including the product details. SEO-Friendliness: Ideally, brands with a 100% score in the description would likely have a 100% SEO score for their description too. Therefore, brands should identify them and review the keywords and their placement, enabling them to achieve such a result. Post-review brands would also come across keywords that could match the description of their listings. Inclusion of Benefits: Consumers might expect the benefits of a product under the description; however, the description score could reach 100%, even without it. Once again, it is subjective, just like Product Titles. Therefore, analyzing the practices of the competitors through eCom Competitive Intelligence can help you decide on whether the product description should describe the benefits. Before writing a product description based on these aspects, it is necessary to answer the following questions: Should the description: Include words used in brand images or videos. Consist of the keywords included in the title or secondary keywords? Address user queries in the Q&A and R&R sections through the description. Following this approach and competitor intelligence can enable marketers and brands to curate great and compelling product descriptions. The details could help the user decide the advantages of the listing over similar products, upsell recommendations or basket listings, curate loyalty towards the brands, etc. Final Words Product descriptions might seem the simplest form of explanation of the listing; however, it isn’t. Brands require eCom Competitive Analytics to understand more about them. The solution can highlight the score of your brands’ listings versus the competition and offer an understanding of its compelling nature, user-friendliness, keyword, etc., which would affect sales. Get in touch to learn the impact of perfect page analysis of your listings, connect with us through email, or leave us a comment.

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Geotargeted Ads

Are Your Geotargeted Ads Reaching the Right Audience?

Whether you have an online business or an offline store, if you don’t get the targeted audience to connect with your brand, all efforts go in vain. Just imagine, you’re running a campaign to attract traffic from India, and people from South-East Asia are engaging with your ads. This will not only attract people from outside the targeted market but also result in the wastage of your advertising budget on irrelevant results. Imagine as a marketer what kind of a digital advertising disaster it is. With the ever-evolving digital ecosystem, the solution to reach the right type of audience at the right time is now a reality. Geo-targeted advertising helps marketers show up at places where their ideal audience is browsing. But just like every coin has a flip side, there is a second side to this. But before we go ahead, let’s understand the meaning of Geotargeted advertising. What is Geotargeted Advertising? This is a type of advertising where the location data is used to reach consumers. In geo-targeted ads, the messaging is appropriate to the location and behavior of the customer. With the help of this advertising, marketers can connect with user-appropriate content based on the information acquired from the consumers’ location. When consumers allow the location-tracking option in the apps on their phones, geotargeting advertising will help to show ads based on their actual location. This can be a very effective advertising method for QSR businesses. They can target their ads to customers who live in proximity and encourage them to visit. In conclusion, geo-targeted ads help advertisers plan and execute more targeted and relevant promotions, resulting in increased engagement. Every Shiny Thing is Not a Diamond Geotargeted ads sound like the best solution for every advertiser. It ensures to reach the targeted audience and give good engagement. What else is required? Sadly, there is a flip side to geotargeted advertising. Below are a few stats that explain better why geotargeting is not just all good things”. According to a data verification firm Location Sciences, approximately two-thirds (65%) of media spending on location-based ads goes down to waste because of misdirected targeting. Almost 29% of the media spending on geo-targeted ads resulted in delivering impressions outside the geotargeted area. Whereas 36% was wasted because of poor-quality location signals. 36% of the top GPS-enabled apps were found to display location fraud. The geo-targeted ads are less optimal because of the simple inaccuracies in the geodata. In the case of GPS, the location data is estimated based on the proximity of the public WIFI hotspots when a GPS signal is not present, or a user has not given consent to use location data. These inaccuracies can show a difference ranging between 1 km to 1,000 km. On the other hand, IP addresses are only accurate enough to identify a user in a state, city, or neighborhood. But it may not be efficient to locate a user within a range of meters or feet. The IP addresses are often dependent on the Internet Service Providers located in a neighborhood or are dependent on the type of connection like a cable modem or cellular connection. Fraud In Geotargeted Programmatic Ads Ad fraud in geotargeted programmatic media buying is a huge problem that costs billions of dollars. And it is estimated to get bigger with time as the ad spend increases in the digital ecosystem, especially in the media targeting local audiences. As compared to direct media buying, there are different levels of risk involved for marketers when using geotargeted programmatic media. In programmatic advertising, geotargeting refers to the targeting of users based on the approximation of their geolocation. This is usually analyzed by estimating their location according to the respective IP address. However, in the case of direct media buying the local media outlets put ads on the websites of local publishers. And in the case of direct media buying the audience is usually the people residing in the city, region, or designated market area. In geotargeted programmatic ads, the fraudsters commit ad fraud by making their bots appear from different geolocations through a variety of techniques. One of the common ways to manipulate the geodata is by using proxy IP addresses to appear in specific geolocations. Further, the advertisers running ads in programmatic will be tricked into paying for ads that are shown to bot traffic pretending to be in the geographies targeted. To make the activity look real, the fraudsters also activate activities like page views, clicks, downloads, and other parameters. This makes the engagement look believable and further gives encouraging but false reports of the campaign. Are Google Ads also targeted by fraudsters? Some advertisers often face the issue where their ads show in areas that haven’t been selected as geo-targeted areas. Does this mean that even on Google ads geotargeted fraud can happen? Maybe no. Just like everything, there are some exceptions. For instance, you have a local pastry shop in Paris so your geo-targeted area in Adwords is in Paris. However, when looking at the IP list in Adwords you notice that the clicks have come from all parts of the country and sometimes even outside. Some of the few possible reasons can be: Case 1: Mismatch in IP Address and User Location This is one of the common cases in geo-targeting that confuses. The IP addresses are assigned by the Internet Service Provider to analyze the user’s location. Google uses the location of the IP addresses and ISPs to decide where to show the ads. However, Google also admits that the IP locations may not be the same as the actual location of the user. According to research conducted by Search Engine Land, two errors manipulate the location data within Google. One is a false positive where it appears that the user is in Paris when they are not. Another is a false negative where the user might be in Paris, but according to the search engine, they are not. Case 2: Mobile Device Problem

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Quick Commerce

3 Major Quick Commerce Problems Resolved Through mScanIt

E-commerce paced up the sale of products largely due to convenience, and quick commerce is boosting these sales through faster deliveries. Earlier online shopping orders were delivered within a week. Then, Amazon introduced two-day, one-day, and same-day delivery, implementing the same approach for groceries or daily need products. Today, Dunzo, Instamart, Zepto, BlinkIt, and other brands have become pioneers in quick deliveries. Quick commerce refers to the delivery of online orders within 15-30 minutes. The fast-delivery concept was first implemented by Domino’s, and you can recall it if you ever received a free pizza due to a delay in delivery. Quick commerce has rapidly gained the attention of Gen Z and millennials who want to watch their favorite sport or movie at home. Both groups made unplanned orders in 2021, which enhanced the purchase of consumables within the year. According to the same source, the Q-Com industry had a revenue of $100 million in 2021, and 70% of the Indian Q-Com revenue came from Delhi, Bangalore, and Mumbai. During the pandemic, safe deliveries were the trend; however, Q-Commerce is bringing its fast-paced delivery concept into the limelight. Q-Commerce has become a substitute for phone-based orders from the nearest retailers and a swift mechanism for receiving frozen, pre-packaged, and fresh orders. Brands offering this service focus on order fulfillment, timely reachability, and swift packaging, which has raised the demand for Micro-Fulfillment Centers (MFCs). Similarly, brands like Buyk are building pipelines based on buyer personas. For example, ordering seasoning for cooking a meal. While the concept is growing in the minds of the buyers, brands face some major challenges in resolving the need to provide everyday need products. How Quick Commerce Works? The general concept of Q-Com is that the customer adds products to the basket, and places an order, which is received by the platform, packaged, collected by the delivery partner, and delivered to the customer’s doorstep. Essentially, Q-Commerce is a form of e-commerce; however, the brands have separate warehouses, commonly referred to as “dark stores,” and deliver within 30 minutes. But, initially, Grofers (now BlinkIt) began the concept of fast doorstep delivery by connecting with local retailers. Also, unlike e-com orders, which often include delivery charges unless a minimum order value is passed, many Q-Com brands offer cheaper cost products in small basket orders with no such fee. Moreover, customers have the option to make orders 24×7, which likely results in impulsive buying during overnight stays, all-night parties, etc. Challenges Faced by Q-Com Brands and mScanIt Solutions Keeping An Optimal Price Globally, 52% of online shoppers make purchase decisions because of the delivery speed, whereas 38% of consumers buy products due to free or discounted shipping. We have already covered that most Q-Com brands offer both of these advantages. Also, the price was the main reason that influenced the shopping decisions of 87% of the consumers in the U.S. So, it would be safe to assume that when delivery speed and fee are no longer concerns, it will remain the likely choice unless the desired product or its quantity remains unavailable. Under such a scenario, keeping an optimal price becomes a primary concern of the Q-Com brands, and keeping an eye on the competitors becomes necessary. mScanIt helps brands review the price differences across online shopping platforms, resolving one of the biggest issues. Managing Stock Availability Stockouts are one of the leading reasons for switching apps, brands, or variants. Also, consumer behavior is rapidly evolving due to Q-Commerce. The changing needs demand managing the growing stock availability and avoiding stockouts. With rapid orders and impulsive buying heightened, the need to manage stocks at pin code, zonal, platform, sub-category, sub-variant, and other levels becomes important. mScanIt meets these requirements by showing stock availability daily, weekly, and monthly, with real-time insights, while showing competitor availability across online marketplaces. The analytics deep-dive into stock availability and help brands avoid stockouts at distinct levels to meet the forecasted requirements. Safeguarding Brand Reputation Quick deliveries don’t mean that consumers would remain satisfied with their orders. Their reaction would have the same sentiment intensity, similar to a regular online shopping experience. However, they might appreciate swift doorstep reachability, which has become a likely factor in reviews and ratings. The demand for safeguarding brand/product/seller reputation has become crucial, and Q-Commerce enhances the chance of replying and resolving consumer issues in real time. Simultaneously, knowing the standing of competitor listings at all levels gives a brand a better perspective of areas of improvement, and mScanIt offers such issues as part of its dashboard. Final Words Q-Commerce brands are transforming consumer behavior, and the changing needs require a solution to manage all aspects that remain relevant across e-commerce platforms. However, price optimization, safeguarding brand reputation, and managing stock availability would take the lead for Q-Com sellers. Brands need a solution that can manage the factors impacting product listings, sales/revenue, content, advertisements, etc., and mScanIt offers deep-diving into all these aspects. For more information about the advantages of eCom Competitive Analytics for your brand, connect with us through email or leave us a comment.

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Heavily-Losing-Money

Good Publishers Are Heavily Losing Money. Know Why?

Ad fraud has been a parasite in the digital ecosystem which has been feeding on the money of advertisers over the years. However, in this digital advertising ad space, even the publishers are not safe from the radar of fraudsters. In the case of the publishers, they not just lose the scope of revenue but also the trust of their advertisers. A vast majority of digital publishers rely on the revenue that comes from providing a relevant audience to advertisers. And the more relevant audience a publisher can provide, the more the advertisers are willing to pay for their ad inventory. However, cybercriminals use different ad fraud techniques to fool advertisers and steal money from genuine publishers. Here we have covered the fraud techniques used and how they gravely impact the publishers. Ad Fraud Techniques Impacting Publishers Bot Traffic: According to recent research, it is noted that bot traffic contributes to nearly 50% of the overall web traffic among which the percentage of bad bot traffic stands at 65%. The bots are automated software that is programmed and plotted by fraudsters to steal ad money from advertisers. These bots are programmed to click on ads and view an ad or video which results in the deduction of money from advertising budgets. Bot traffic can impact the publishers in more than one way. Firstly, it will inflate the number of clicks and impressions but in the end, the advertiser will not get any genuine users. This will further impact the relationship and trust between the advertiser and the publisher. Secondly, sophisticated bots can steal content and data from genuine publishers and use it in their favor. Domain Spoofing: In this type of fraud technique, the fraudster masquerades a URL or domain and showcases it as a legitimate domain to misrepresent a low-quality inventory as high-quality. This method deceives the buyers into purchasing a low-quality inventory at a high cost. Domain spoofing is often used by fraudsters to mask unsafe websites and make money from their traffic. As the fraudsters mimic the domains of a premium publisher to fool the advertisers, they tarnish the reputation of the good publishers and decrease the value of their inventory quality. Ad Injection: In this technique, the ad injectors place fraudulent ads on a publisher’s content without the knowledge and permission of the publisher. This is often done by placing malware or other malicious applications on the publisher’s website. The injected ads replace the existing ads on a publisher’s website and cost a hefty revenue to the good publisher. Ad Placement Fraud: Ad placement fraud is a catch-all term that is used to define various ad fraud techniques that fraudsters use to manipulate the publisher’s ad inventory to generate revenue. The fraudsters plant invisible/hidden ads that take the form of ad stacking (displaying multiple ads one above another), pixel stuffing (where the ads are served on a 1×1 frame), or placement of ads outside the viewport area. The above ad fraud techniques are not just stealing the revenue of the publishers but also damaging their reputations. Let’s see how genuine publishers are getting impacted by the fraudsters. How Ad Fraud Is Harming Good Publishers? Stealing Their Revenue In programmatic advertising, fraudsters create many fake websites in the form of long-tail sites. They often use plagiarized content to make it appear legitimate in the programmatic ecosystem. These websites offer ad inventory at a low cost and attract advertisers to run ads on their sites. Whereas the premium publishers have to eventually lower their cost of ad inventory to compete with the sites whose existence is unknown to the human population. In another case, the fraudsters use ad fraud techniques like domain spoofing to manipulate the user to their fake site and steal the genuine publisher’s revenue. Diverts Genuine Traffic The fraudsters look for different ways to dupe the publishers. It does not just cost them a loss in revenue, but it also leads to the diversion of genuine traffic from legitimate publishers to fake websites. The fraudsters place malware that causes auto redirects or pop-up ads which divert the user to a different website. In most cases, these websites are fake and can jeopardize the safety of the user’s data. Impact on Brand Safety The trial of mishaps doesn’t end with just loss of revenue and genuine traffic. Due to the fraudulent practices, the biggest hit comes to the brand reputation of the publisher. The fraudsters not just place malware ads, but also dupe the publishers by copying their website URL or domain. After this, when a genuine user visits the spoofed website thinking it to be the legitimate website and upon clicking the ads, they are often redirected to a page containing unsafe content. How mFilterIt Helps Publishers Against Ad Fraud To protect genuine publishers from being exploited by fraudulent practices, the mPlaceIt tool provides a robust solution to identify websites dealing with abusive content. It also classifies genuine websites into different categories by focusing on the targeted content of the site, thereby defining its suitability for the advertisers. Our solution is a combination of the capabilities of AI, ML & a dynamic repository of ad traffic validation data points that determines the evolving trends of fraud. Conclusion Not just advertisers are losing money due to ad fraud, but genuine publishers have also been victims of this for the longest time. Some publishers not only lose their revenue but also face serious repercussions due to brand infringement attacks. To fight these ad fraud attacks, publishers need a holistic solution to ensure that their content and ad inventory are protected from bad actors. Alongside this, this can also help good publishers vet their inventory before sending it to the advertisers. To bring a level of safety to the digital advertising ecosystem, both the publishers and advertisers need a holistic solution like the Ad Traffic Validation suite by mFilterIt to detect and prevent ad fraud in real time and also protect their brand reputation. Get in touch to learn more about Ad fraud.

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